American Society of Plastic Surgeons
For Medical Professionals
5 years ago

Mobile Engagement of Patients

Doctors, Does your practice use SMS text messaging, or mobile apps to engage and alert potential patients to risks (i.e., FDA warning on medical device risks for “Vaginal Rejuvenation)?

Procedure: Dermal Fillers
Location: Bronx, NY

Replies 5

Joseph Russo
ASPS Surgeon
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we are able to do this through our EHR Symplast. This allows the pt to down load the mobile app and we can communicate in a cloud based HIPPA compliant fashion. This software was designed by a Plastic surgeon for Plastic surgeons and runs almost every aspect of our practice

Jonathan Zelken
ASPS Surgeon
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We do use it, yes, and this is an EXCELLENT idea. Typically we use email blasts but this is a great idea.

Jon Ver Halen

Yes, we recently started doing this. Many patients appreciate multiple points of contact.

Shashidhar Kusuma
ASPS Surgeon

The future of medicine is about patient empowerment, engagement and customized mobile centric communication points along the point of care. Long gone are the days of mass emails, and generic announcements. It is about precision medicine not only in clinical care, but precision communications and customized engagements relevant to the individual on demand, on point, contextual, relevant and real time.

Look into Symplast which is systematically changing and leading this paradigm shift. This platform has a powerful patient app that is engaging, immersive and simple to use that facilitates such real time communication that is customized.

Lets embrace these powerful enabling technologic enhancements and move away from 100 year old thinking about the way we have taken care of patients.

Great suggestion @jacques. Symplast is working on strong relationships with the vendors of products to help with this type of communications..

David Levens
ASPS Surgeon

Jacques, standard text messaging (SMS short message service) has become an indispensable and ubiquitous communication tool of our age, however it is not secure. When the messages contain personal health information there are important privacy requirements to protect that content (PHI or protected health information). HIPAA laws mandate certain standards for PHI.

Specialized healthcare software must have several features to be secure. These include encryption, opt in authorization, identity authentication and secure cloud storage.

Symplast is an innovative, dynamic and growing mobile patient engagement/practice management software platform that fulfills the above requirements and much more. We have been using Symplast for over 1 year and are equally excited as are our patients with the convenience and security of instant engagement between patient and provider.

It is inevitable that all patient-centric healthcare systems will look a lot like this in the near future!


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